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Shipping

We ship to Australian addresses only. To purchase Mavala in New Zealand, please visit Mavala New Zealand. For other locations, please visit your local Mavala distributor or contact Mavala International.

 

Cost

  • Free for orders over $50. In addition, orders over $100 receive a free trial size product.

  • $7.95 Flat rate Australia wide for orders below $50.

     

Time

All orders are dispatched within 2 business days and are shipped from Melbourne, Australia.

Shipping times vary depending on your location. Indicative shipping time is usually within 5 business days of dispatch. Service may take longer in rural areas.

 

Returns

CHANGE OF MIND

For hygiene reasons, no returns or exchanges will be accepted on any product sold unsealed or on sealed products where the seal has been broken, unless the product was faulty. For this reason, it is strongly recommended that purchases on the website be limited to products and shades that you have used in the past. To try any of our products, please visit one of our stockists.

For sealed products where the product has not been used and the seal and packaging are still intact, we accept change of mind returns within 14 days of purchase. Exclusions may apply to products which do not meet certain criteria, such as clearance stock, customised products, or used items.  

To return a product under this policy, please contact our customer service manager via email at info@cosimer.com.au or by calling (03) 9645 1933.

We may offer you a choice of a credit voucher redeemable for any new purchase of goods from us, or a cash refund of the purchase price you paid, less any unrecoverable costs, such as merchant fees and shipping charges. We do not cover the cost of return shipping.

FAULTY ITEMS

We will provide refunds as required under the Australian Consumer Law if the goods you purchased are:

  1. not of merchantable quality;

  2. not fit for purpose; or

  3. do not match the sample made available to you.

Should you wish to seek a refund due to one of the reasons set out above, you are required to return to us within 14 days:

  1. The goods you purchased from us, with all original packaging reasonably intact;

  2. Proof of purchase, such as the original tax invoice and transaction receipt;

  3. Means to identify you as the original purchaser; and

  4. Details of the fault or issue with the product, caused by something other than you.

To return damaged or faulty goods under this policy, please contact our customer service manager via email at info@cosimer.com.au or by calling (03) 9645 1933.

We may request evidence of the fault or issue, including pictures and / or return of the faulty product. If we confirm that the product is faulty, we will issue you with a full refund of the purchase price you paid, plus standard shipping charges for the return of the faulty goods (if applicable).

We reserve our right to reject the claim for refund in respect of any returned products which do not meet the above conditions, and we may return the goods to you at your cost or dispose of the product if you do not pay return postage or collect the product from us within 30 days of being notified that your claim for refund was rejected. 

 
 
 
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